Frequently Asked Questions

Our website, e-bunkerqualitysurvey.com is a wordplay on Electronic Bunker Quantity Survey, mainly to provide secure, streamlined & transparent solutions for Bunker Surveyors.

EBQS doesn’t alter the bunker survey operations itself. It simply moves the paperwork from pen-and-paper into a simple digital format.

  • Bunker Quantity Survey (BQS): traditional survey done on printed forms and handwritten sheets.
  • Electronic Bunker Quantity Survey (EBQS): the same survey, but filled in on a device. The system helps with calculations and stores everything electronically.

At the end, EBQS generates a Consolidated PDF that you can share, email or print anywhere, just like a normal paper document.

  • Annual plans: Survey history is retained for 2 years after your plan becomes inactive.
  • Recurring plans: Survey history is deleted once the plan becomes inactive.
  • All plans: Unlimited downloading of past survey history while plan is active.

You may cancel anytime, but we regret that payments are non-refundable.

Aside from slight latency delays you are to use it anywhere you deem fit but your region may follow different bunker survey standards, so please confirm local compatibility.

  • Plus: short-term, low-volume usage.
  • Enterprise Pro: frequent use with cost savings.
  • Enterprise Custom: customised workflows, integrations and computations.
  • Lifetime Licenses: For strategic long-term horizon users. Limited slots.

The website is designed to look simple. But underneath the surface we have implmented multiple security layers & safeguards such as hashing of cryptographic signatures, audit logs & more. All of it is to ensure that all parties uphold a honest & transparent process of bunkering operations.

Pricing Tiers are reviewed every bi-yearly. While undisclosed, we have a rough weightage of 10% social impact, 60% sustainability/profit and 30% R&D, adjusted for operating costs and economic conditions. This keeps our product sustainable without locking into a rigid list price.

We focus on integration and productivity. If you see strategic value, we are open to investment or buyout discussions.

No. One account is strictly tied to one individual user. You may use your own account across the different companies you operate in, but sharing your login with anyone else is prohibited. Detected account sharing can lead to an immediate ban with no refunds.

In addition, our system maintains detailed, time-stamped audit trails linked to each user company/identity/digital address. Using another person’s account — or allowing someone to use yours — may constitute impersonation under applicable laws and can expose both parties to legal and regulatory consequences.

Each EBQS account is designed for one bunker surveyor (one login per person). Account sharing is not allowed.

As a bunker surveying company, you have two main options:

  • Option 1 – Multiple individual accounts: create separate Base or Enterprise Pro accounts for each surveyor. All accounts can use the same company letterhead/logo, but each surveyor has their own login and billing profile.
  • Option 2 – Enterprise Custom: a single company-level setup with integrations (e.g. internal systems, billing) and a management dashboard to oversee surveyors, jobs and usage from one place.

If you’re not sure which option fits your team, start with a few Base / Enterprise Pro accounts and talk to us about upgrading to Enterprise Custom when you need central management.

We do not ban accounts because of bunker fuel disputes. EBQS only provides the bunker quantity survey forms – we are not the authority that decides the outcome of any dispute.

Bans are usually triggered by behaviour that risks the platform or other users. We operate a shadow 2-strike policy:

  • Abuse / tampering: attempts to bypass limits, manipulate data or interfere with system security.
  • Account / plan abuse: multiple accounts created under the same surveyor to dodge pricing, or using lower-tier plans in ways that clearly exceed their intended scope.

Repeated issues can result in an account and/or IP-level ban without a separate warning. If you believe this was a mistake, you may contact us and request a review.

Unban requests carry a S$1,000 review fee and are subject to approval. Payment of the fee does not guarantee reinstatement.

Where possible, bans or suspensions are applied before or after bunker surveys to avoid disrupting ongoing surveys and stakeholders.

Yes. eBDN is on the roadmap. We plan to expand there once we have the right industry footing and timing.

We use encryption to protect messages so only the intended participants can read them. Third parties—including the chat service provider—us, cannot read the message contents. Messages are protected in transit over public networks, and stored messages remain encrypted even if servers are breached.

Please read our Privacy Policy for full details. In short: we use vetted third-party providers, aim for strong operational security, do not sell your data, and retain it only for legitimate purposes. If you suspect your account is compromised, contact us immediately so we can suspend and investigate.

Your documents are protected with several layers of security to prevent unauthorised access and tampering.

  • Encrypted connections (HTTPS): All traffic between your browser and our servers are secured over HTTPS.
  • Secure authentication: Account access uses authenticated logins with hardened, secure session cookies.
  • CSRF protection: Cross-Site Request Forgery (CSRF) protection is enabled on all sensitive actions.
  • Web attack hardening: We follow OWASP best practices and regularly review for new vulnerabilities and perform penetration testing.
  • Audit logs: Internal, time-stamped logs track document views, edits, and signatures.
  • Document integrity: Finalised documents are protected with hashing and cryptographic signatures so any tampering can be detected.

eBQS was purposely designed to be intuitive and simple to use.

If you have successfully registered under Account Type: Demo, go to the top-right navigation bar and open Help & Support. All registered users will find an easy walkthrough and guided instructions covering every part of eBQS.

If you are on a paid plan and still require additional help, please contact us. We will arrange for someone to visit your location and provide a full, hands-on walkthrough.

We currently accept payments through Stripe and PayNow.

  • Stripe (cards): Pay securely using major credit and debit cards processed by Stripe.
  • PayNow: For local customers, you can pay via PayNow using the details shown at checkout or on your invoice.

If you require alternative arrangements (e.g. company billing flows), please contact us and we will review on a case-by-case basis.

Yes. EBQS works on all types of devices from tablets, smartphones to laptops. However, to achieve full user experience, we recommend Android or Chrome browers.